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Mon to Friday: 8am-6pm
0709 339 000
Browse the categories and decide which product you would like.Then click the shopping cart button to add it to your cart.When you have added all the products you would like to purchase, View your Cart to adjust the quantities and then go through the Check-Out process.
Currently, Copia only accepts M-Pesa payment.When you place your order, you will receive a pop up message on your phone with the amount of your Copia order.All you need to do is put in your PIN and the payment happens automatically to our till.There are no charges.Please make sure you have your phone ready and enough M-Pesa funds before you place your order.
We wanted to offer you the ability to shop online for your family and friends as soon as possible.So we have launched with only one payment method.We will soon be adding more.
As your order will be delivered to another person who will not be paying, it is necessary to get upfront payment to confirm that the order is a real one before we process it.
No – you can shop without an account.You just provide us with your email and phone number at the time of ordering.You do need an account to view your Order History.This is to protect your privacy.
We currently deliver to Agents in most of Central and some of Rift Valley.See our delivery areas here. We will be delivering to more areas such as Tharaka Nithi, Meru and Western in the future.
The first time you order for them we call them and confirm their location and connect them with the nearest Agent.
If they live in our delivery area, then we probably have an Agent near them. If you would like to confirm before placing your order, then please contact Customer Care on 0709 339000 or using the webchat at the bottom right of this site.
Currently, there is no fee for delivery to one of our Agents in our existing delivery area. In the future there will be a charge for home deliveries (as we need to make an extra stop outside of our existing network) and this will be clearly outlined upon check-out.
The confirmation you receive will include the expected delivery date for the arrival of your order.This can sometimes change due to stock situations or if it takes a while to contact your family member/friend.Typically orders are delivered within 2-4 days.
Please contact Customer Care at 0709 339000 or by the webchat at the bottom right of this site.You can also email us at [email protected]
Returns can be initiatied within 7 days of delivery.Your family member/friend or yourself should call Customer Care on 0709 339000 or by the webchat at the bottom right of this site.The goods will need to be returned to the Agent for pick-up of the return.The goods must be in the same condition in which they were delivered.
You must notify us of the need to return an item within 7 days of delivery.
No.You can return any item within an order without needing to return the other items.
If you need a refund, then Customer Care will contact you and process your refund.You should receive the refund within 2 business days.
Sending goods with Copia is easy, follow the steps below: