Ordering & Payment
- If the items a customer ordered are damaged or not as per their specification.
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We currently deliver to Agents in most of Central and some of Rift Valley.See our delivery areas here. We will be delivering to more areas such as Tharaka Nithi, Meru and Western in the future.
The first time you order for them we call them and confirm their location and connect them with the nearest Agent.
If they live in our delivery area, then we probably have an Agent near them. If you would like to confirm before placing your order, then please contact Customer Care on 0709 339000 or using the webchat at the bottom right of this site.
Currently, there is no fee for delivery to one of our Agents in our existing delivery area. In the future there will be a charge for home deliveries (as we need to make an extra stop outside of our existing network) and this will be clearly outlined upon check-out.
The confirmation you receive will include the expected delivery date for the arrival of your order.This can sometimes change due to stock situations or if it takes a while to contact your family member/friend.Typically orders are delivered within 2-4 days.
Please contact Customer Care at 0709 339000 or by the webchat at the bottom right of this site.You can also email us at [email protected]
Returns can be initiatied within 7 days of delivery.Your family member/friend or yourself should call Customer Care on 0709 339000 or by the webchat at the bottom right of this site.The goods will need to be returned to the Agent for pick-up of the return.The goods must be in the same condition in which they were delivered.
You must notify us of the need to return an item within 7 days of delivery.
No.You can return any item within an order without needing to return the other items.
If you need a refund, then Customer Care will contact you and process your refund.You should receive the refund within 2 business days.
Sending goods with Copia is easy, follow the steps below: