Ordering & Payment
Browse the categories and decide which product you would like. Then click the shopping cart button to add it to your cart. When you have added all the products you would like to purchase, View your Cart to adjust the quantities and then go through the Check-Out process.
Currently, Copia only accepts M-Pesa payment. When you place your order, you will receive a pop up message on your phone with the amount of your Copia order. All you need to do is put in your PIN and the payment happens automatically to our till. There are no charges. Please make sure you have your phone ready and enough M-Pesa funds before you place your order.
We wanted to offer you the ability to shop online for your family and friends as soon as possible. So we have launched with only one payment method. We will soon be adding more.
As your order will be delivered to another person who will not be paying, it is necessary to get upfront payment to confirm that the order is a real one before we process it. It’s free delivery.
- If a customer order is not delivered within the communicated delivery time by our Customer Care team.
- If the items a customer ordered are damaged or not as per their specification.
No – you can shop without an account. You just provide us with your email and phone number at the time of ordering. You do need an account to view your Order History. This is to protect your privacy.
No.VAT is included in the price. In the future, there may be delivery charges and these will be clearly outlined and included at check-out.
You will receive an SMS confirmation message as well as an email confirmation from Copia.
Please contact Customer Care at 0709 339000 or by the webchat at the bottom right of this site. You can also email us at [email protected]
If the product is showing on our website then it is either available in our warehouse or we expect to be able to source it quickly from a supplier.
We will contact you and suggest an alternative product.If that is not suitable then we will arrange to refund your money.
We buy all products directly from the manufacturer or respected distributors.
You can see your order history by clicking on the Order History link at the top right of the site. In order to maintain your privacy, you will need to create an account in order to view your HIstory.
Not yet. But you can use our mobile site on your phone.We are in the process of developing an App.
Click on the Forgot Password link under Order HIstory and you will be sent an email to reset your password.
Please contact Customer Care at 0709 339000 or by the webchat at the bottom right of this site. You can also email us at [email protected].