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Copia KenyaCopia Kenya
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    0709 339 000

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  • Cookie Policy (EU)
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  • Cookie Policy (EU)
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    • Limited FREE delivery to a Copia collection center within 2-4 days.
    • ------------
    • Products heavier than 167 KG or longer than 1 meter will be treated as home delivery and charged a fee of KSH 200 per order.
    • ------------
    • Our Copia Customer Care team will be in touch to confirm your order and exact delivery location.
  • Fashion
  • Foodstuff
    • Beverages
    • Cereal
    • Cooking Oils
    • Flour
    • Grains
    • Honey
    • Milk
    • Pasta
    • Rice
    • Seasoning
    • Spreads
    • Sugar
    • Sweets & Baked Goods
  • Personal Care
    • Air Fresheners
    • Bar Soap
    • Bleach
    • Body Soap
    • Cleaning Agents
    • Dental Care
    • Detergent
    • Dish Soap
    • Hygiene
    • Insecticides
    • Jellys & Lotions
    • Sanitary Items
    • Shaving
    • Shoe Polish
    • Softeners
    • Tissues
    • Toothbrushes
  • Household
    • Bedding
    • Dishes
    • Food Storage
    • Furniture
    • Home & Decor
    • Household Utilities
    • Mattresses
    • Plastics
    • Pots & Pans
    • Rugs & Carpets
  • Electronics
    • Accessories
    • Aerials & Decorders
    • Blenders
    • Bundles
    • Computer & Accessories
    • Cookers
    • DVD Players
    • Fans
    • Feature Phones
    • fryer
    • Irons
    • Kettles
    • Kitchen Tools
    • Microwaves
    • Phones
    • Refrigerators
    • Sandwich Maker
    • Subwoofers
    • Televisions
    • Toasters
    • TV Bracket
    • Vacuum Cleaners
    • Washing Machines
    • Water Dispensers
    • Water Filters & Accessories
  • Energy
    • Batteries
    • Bulbs
    • Gas
    • Jikos
    • Lamps
    • Solar Panels
  • Beauty
    • Beauty Accessories & Adornments
    • Braids
    • Face Care
    • Face Creams
    • Hair Food, Oil & Dye
    • Hair Shampoo & Conditioner
    • Hair Spray & Sheen
    • Hair Wax & Curls
    • Hand/Body Lotions & Oils
    • Lip Therapy
    • Make up
    • Make up
    • Perfumes & Roll-Ons
    • Relaxers
    • Treatments
    • Weaves
  • Baby
    • Baby Accessories
    • Baby Clothing
    • Baby Clothing
    • Diapers
    • Formula
    • Jellys & Oils
    • Powder & Cream
    • Soap & Shampoo
    • Toys
    • Toys
    • Wipes
  • Health
    • Adult Care
    • Adult Care
    • Antiseptic Liquids
    • Medical glove boxes or dispensers
    • Mosquito nets
    • Surgical Spirit
  • School
    • Exercise books
    • Pens & Pencils
    • Stationery & Accessories
    • Text Books
    • Uniforms
    • Uniforms
  • Transport
    • Accessories
    • Fluids
    • Motorcycles
  • Construction
    • Building Materials
    • Electricals
    • Equipment
    • Fencing Materials
    • Finishes
    • Ironsheets
    • Joinery
    • Painting
    • Plumbing
    • Tanks
    • Welding
    • Wood
  • Farm
    • Agro-chemicals
    • Crop Tools & Accessories
    • Dairy
    • Fertilizers
    • Livestock & Fishery
    • Maize Seeds
    • Pet
    • Pig
    • Poultry
    • Seeds
  • Gift Voucher
  • Call to order 0709 339 000

This Cookie Policy was last updated on October 18, 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://copia.co.ke (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Advertising cookies

On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://copia.co.ke. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.

5.4 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

Because these cookies are marked as tracking cookies, we ask your permission to place these.

5.5 Social media

On our website, we have included content to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks. This content is embedded with code derived from third parties and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible.

6. Placed cookies

Tawk

Functional

Usage

We use Tawk for chat support. Read more

Sharing data

For more information, please read the Tawk Privacy Statement.

Functional

Name
twk_*
Expiration
session
Function

Purpose pending investigation

Name
TawkConnectionTime
Expiration
Function

Criteo

Marketing

Usage

We use Criteo for remarketing. Read more

Sharing data

For more information, please read the Criteo Privacy Statement.

Marketing

Name
cto_bundle
Expiration
13 months
Function
Provide functions across pages

Purpose pending investigation

Name
criteo_fast_bid_standalone_expires
Expiration
Function
Name
criteo_fast_bid_standalone
Expiration
Function
Name
criteo_pt_cdb_mngr_metrics
Expiration
Function

WooCommerce Pixel Manager

Marketing

Usage

Read more

Sharing data

This data is not shared with third parties.

Marketing

Name
wpmDataLayerCart
Expiration
session
Function
Store items in shopping cart
Name
wpmReferrer
Expiration
session
Function
Store referring website

Microsoft Clarity

Statistics, Marketing

Usage

We use Microsoft Clarity for heat maps and screen recordings. Read more

Sharing data

For more information, please read the Microsoft Clarity Privacy Statement.

Statistics

Name
_cltk
Expiration
Function
Store and track interaction
Name
_clsk
Expiration
1 day
Function
Store and combine pageviews by a user into a single session recording

Marketing

Name
_clck
Expiration
1 year
Function
Store a unique user ID
Name
ANONCHK
Expiration
Function
Name
MUID
Expiration
1 year
Function
Store and track visits across websites

Hotjar

Statistics, Functional

Usage

We use Hotjar for heat maps and screen recordings. Read more

Sharing data

For more information, please read the Hotjar Privacy Statement.

Statistics

Name
_hjSessionUser_*
Expiration
1 year
Function
Store a unique user ID
Name
_hjIncludedInSessionSample_*
Expiration
30 minutes
Function
Name
_hjAbsoluteSessionInProgress
Expiration
session
Function
Store unique visits

Functional

Name
_hjSession_*
Expiration
session
Function
Provide functions across pages

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

MailChimp

Marketing, Statistics

Usage

We use MailChimp for mailing list subscriptions. Read more

Sharing data

For more information, please read the MailChimp Privacy Statement.

Marketing

Name
mailchimp.cart.current_email
Expiration
session
Function
Store information for remarketing purposes
Name
mailchimp.cart.previous_email
Expiration
session
Function
Store information for remarketing purposes
Name
mailchimp_cart_current_email
Expiration
session
Function
Store information for remarketing purposes
Name
mailchimp_cart_previous_email
Expiration
session
Function
Store information for remarketing purposes

Statistics

Name
mailchimp_landing_site
Expiration
1 month
Function
Store which page was visited first

Purpose pending investigation

Name
mailchimp.cart.*
Expiration
Function

Google Analytics

Statistics, Functional

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_gid
Expiration
1 day
Function
Store and count pageviews
Name
_ga
Expiration
2 years
Function
Store and count pageviews

Functional

Name
_gat_UA-*
Expiration
session
Function
Provide technical monitoring

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

WooCommerce

Functional

Usage

We use WooCommerce for webshop management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
woocommerce_items_in_cart
Expiration
session
Function
Store items in shopping cart
Name
woocommerce_cart_hash
Expiration
1 day
Function
Store items in shopping cart
Name
wp_woocommerce_session_*
Expiration
session
Function
Store performed actions on the website

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
total-cart-amount
Expiration
Function
Name
ins-z
Expiration
Function
Name
insCustomAttributes
Expiration
Function
Name
ins-addCartCount
Expiration
Function
Name
paid-products
Expiration
Function
Name
ins-last-visited-category-info-365
Expiration
Function
Name
ins-current-currency
Expiration
Function
Name
insUserInfoHash
Expiration
Function
Name
ins-landingPage
Expiration
Function
Name
ins-sourceUrl
Expiration
Function
Name
ins-last-visited-category-info-364
Expiration
Function
Name
ins-wp-active-tab
Expiration
Function
Name
sp-camp-41
Expiration
Function
Name
ins-user-segments
Expiration
Function
Name
ins-userDateV
Expiration
Function
Name
sp-camp-364
Expiration
Function
Name
sp-camp-678
Expiration
Function
Name
sp-camp-87
Expiration
Function
Name
ins-default-attributes
Expiration
Function
Name
userLocation
Expiration
Function
Name
insUserPermissionGranted
Expiration
Function
Name
ins-wp-silent-permission-denied
Expiration
Function
Name
_wpm_order_ids
Expiration
Function
Name
sp-camp-27
Expiration
Function
Name
userpaids
Expiration
Function
Name
ins-gaSSId
Expiration
Function
Name
ins-journey-camp-14
Expiration
Function
Name
sp-camp-236
Expiration
Function
Name
sp-camp-73
Expiration
Function
Name
sp-camp-49
Expiration
Function
Name
sp-camp-40
Expiration
Function
Name
ins-uVDate
Expiration
Function
Name
predictiveData
Expiration
Function
Name
sp-camp-69
Expiration
Function
Name
ins-loggedinUser
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
ins-last-loginInfo
Expiration
Function
Name
sp-camp-365
Expiration
Function
Name
ins-wp-native-permission-impression
Expiration
Function
Name
insiderVersusData
Expiration
Function
Name
spUID
Expiration
Function
Name
sp-camp-1
Expiration
Function
Name
sp-camp-c2
Expiration
Function
Name
ins-first-page-view
Expiration
Function
Name
previousNav
Expiration
Function
Name
_wpm
Expiration
Function
Name
_fbp
Expiration
Function
Name
_fbc
Expiration
Function
Name
twk_uuid_*
Expiration
Function
Name
no_cache
Expiration
Function
Name
ins-wp-sw-version
Expiration
Function
Name
ins-contact-field
Expiration
Function
Name
ins-wp-storage
Expiration
Function
Name
ins-lead-spuid
Expiration
Function
Name
ins-wp-44
Expiration
Function
Name
ins-cart-product-list
Expiration
Function
Name
ins-wp-token
Expiration
Function
Name
ins-wp-payload-complete
Expiration
Function
Name
ins-wp-request-sent
Expiration
Function
Name
ins-wp-token-create-date
Expiration
Function
Name
sp-camp-227
Expiration
Function
Name
ins-wp-migrated-sdk
Expiration
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
wp-settings-469
Expiration
Function
Name
of_current_opt
Expiration
Function
Name
542f6f25-9c0b-4b8a-808b-a31493dea8fd
Expiration
Function
Name
_fw_crm_v
Expiration
Function
Name
sp-camp-226
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Copia Kenya
Tatu City Industrial Park, ALP North 2
Ruiru Kamiti Road, Ruiru, Kiambu, Kenya

Kenya
Website: https://copia.co.ke
Email: moc.aynekaipoc@opd
phone“>Phone number: +254709339000

This Cookie Policy was synchronized with cookiedatabase.org on October 18, 2023.


Copia is a service where you buy quality goods, at affordable prices, and send to mashinani absolutely FREE, in just 2 to 4 days.
You can send foodstuffs, household, construction, electronics & farm feeds to mashinani and we will deliver them in 2-4 days to Central, Eastern, Nyanza and Western Kenya.
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COPYRIGHT © 2023 COPIA GLOBAL    |   PRIVACY POLICY   |   TERMS & CONDITIONS

NEED HELP?

CONTACT US
Mon to Friday: 8am-6pm
Saturday: 9am-3pm
    0709 339 000
    [email protected]
    Webchat

TRACK YOUR ORDER

FREQUENTLY ASKED QUESTIONS

  • ORDERING & PAYMENT
  • DELIVERY
  • RETURNS

Ordering & Payment

How do I place an order?

Browse the categories and decide which product you would like.Then click the shopping cart button to add it to your cart.When you have added all the products you would like to purchase, View your Cart to adjust the quantities and then go through the Check-Out process.

How do I pay?

Currently, Copia only accepts M-Pesa payment.When you place your order, you will receive a pop up message on your phone with the amount of your Copia order.All you need to do is put in your PIN and the payment happens automatically to our till.There are no charges.Please make sure you have your phone ready and enough M-Pesa funds before you place your order.

Why does Copia only offer M-Pesa payment?

We wanted to offer you the ability to shop online for your family and friends as soon as possible.So we have launched with only one payment method.We will soon be adding more.

Why do I need to pay upfront?

As your order will be delivered to another person who will not be paying, it is necessary to get upfront payment to confirm that the order is a real one before we process it.

How is my delivery guaranteed?
Copia operates a money back guarantee policy whereby an ordering customer from our online shopping site, will receive a refund on the amount spent in full if any of the below applies:

  1. If a customer order is not delivered within the communicated delivery time by our Customer Care team.
  2. If the items a customer ordered are damaged or not as per their specification.
Do I need an account to shop at Copia?

No – you can shop without an account.You just provide us with your email and phone number at the time of ordering.You do need an account to view your Order History.This is to protect your privacy.

Delivery

Where do you deliver?

We currently deliver to Agents in most of Central and some of Rift Valley.See our delivery areas here. We will be delivering to more areas such as Tharaka Nithi, Meru and Western in the future.

How do you know where my family member or friend lives?

The first time you order for them we call them and confirm their location and connect them with the nearest Agent.

How do I know if there is an Agent near my family member or friend?

If they live in our delivery area, then we probably have an Agent near them. If you would like to confirm before placing your order, then please contact Customer Care on 0709 339000 or using the webchat at the bottom right of this site.

Is there a delivery fee?

Currently, there is no fee for delivery to one of our Agents in our existing delivery area. In the future there will be a charge for home deliveries (as we need to make an extra stop outside of our existing network) and this will be clearly outlined upon check-out.

When will the order arrive at my family/friend's location?

The confirmation you receive will include the expected delivery date for the arrival of your order.This can sometimes change due to stock situations or if it takes a while to contact your family member/friend.Typically orders are delivered within 2-4 days.

Returns

How do I cancel my order?

Please contact Customer Care at 0709 339000 or by the webchat at the bottom right of this site.You can also email us at [email protected].

What if my friend/family member wants to return the goods I purchased for them?

Returns can be initiatied within 7 days of delivery.Your family member/friend or yourself should call Customer Care on 0709 339000 or by the webchat at the bottom right of this site.The goods will need to be returned to the Agent for pick-up of the return.The goods must be in the same condition in which they were delivered.

How much time do I have to return an item to Copia?

You must notify us of the need to return an item within 7 days of delivery.

Do I have to return all the products in the order?

No.You can return any item within an order without needing to return the other items.

How do I get a refund if they return an item?

If you need a refund, then Customer Care will contact you and process your refund.You should receive the refund within 2 business days.

VIEW MORE FAQs

×

How does Copia Work?

Sending goods with Copia is easy, follow the steps below:

Copia Delivery Locations >

×
  • Fashion
  • Foodstuff
    • Beverages
    • Cereal
    • Cooking Oils
    • Flour
    • Grains
    • Honey
    • Milk
    • Pasta
    • Rice
    • Seasoning
    • Spreads
    • Sugar
    • Sweets & Baked Goods
  • Personal Care
    • Air Fresheners
    • Bar Soap
    • Bleach
    • Body Soap
    • Cleaning Agents
    • Dental Care
    • Detergent
    • Dish Soap
    • Hygiene
    • Insecticides
    • Jellys & Lotions
    • Sanitary Items
    • Shaving
    • Shoe Polish
    • Softeners
    • Tissues
    • Toothbrushes
  • Household
    • Bedding
    • Dishes
    • Food Storage
    • Furniture
    • Home & Decor
    • Household Utilities
    • Mattresses
    • Plastics
    • Pots & Pans
    • Rugs & Carpets
  • Electronics
    • Accessories
    • Aerials & Decorders
    • Blenders
    • Bundles
    • Computer & Accessories
    • Cookers
    • DVD Players
    • Fans
    • Feature Phones
    • fryer
    • Irons
    • Kettles
    • Kitchen Tools
    • Microwaves
    • Phones
    • Refrigerators
    • Sandwich Maker
    • Subwoofers
    • Televisions
    • Toasters
    • TV Bracket
    • Vacuum Cleaners
    • Washing Machines
    • Water Dispensers
    • Water Filters & Accessories
  • Energy
    • Batteries
    • Bulbs
    • Gas
    • Jikos
    • Lamps
    • Solar Panels
  • Beauty
    • Beauty Accessories & Adornments
    • Braids
    • Face Care
    • Face Creams
    • Hair Food, Oil & Dye
    • Hair Shampoo & Conditioner
    • Hair Spray & Sheen
    • Hair Wax & Curls
    • Hand/Body Lotions & Oils
    • Lip Therapy
    • Make up
    • Make up
    • Perfumes & Roll-Ons
    • Relaxers
    • Treatments
    • Weaves
  • Baby
    • Baby Accessories
    • Baby Clothing
    • Baby Clothing
    • Diapers
    • Formula
    • Jellys & Oils
    • Powder & Cream
    • Soap & Shampoo
    • Toys
    • Toys
    • Wipes
  • Health
    • Adult Care
    • Adult Care
    • Antiseptic Liquids
    • Medical glove boxes or dispensers
    • Mosquito nets
    • Surgical Spirit
  • School
    • Exercise books
    • Pens & Pencils
    • Stationery & Accessories
    • Text Books
    • Uniforms
    • Uniforms
  • Transport
    • Accessories
    • Fluids
    • Motorcycles
  • Construction
    • Building Materials
    • Electricals
    • Equipment
    • Fencing Materials
    • Finishes
    • Ironsheets
    • Joinery
    • Painting
    • Plumbing
    • Tanks
    • Welding
    • Wood
  • Farm
    • Agro-chemicals
    • Crop Tools & Accessories
    • Dairy
    • Fertilizers
    • Livestock & Fishery
    • Maize Seeds
    • Pet
    • Pig
    • Poultry
    • Seeds
  • Gift Voucher
  • Login
error: Content is protected !!

How does Copia Work?

Sending goods with Copia is easy, follow the steps below:

Copia Delivery Locations >

NEED HELP?

CONTACT US
Mon to Friday: 8am-6pm
Saturday: 9am-3pm
    0709 339 000
    [email protected]
    Webchat

TRACK YOUR ORDER

FREQUENTLY ASKED QUESTIONS

  • ORDERING & PAYMENT
  • DELIVERY
  • RETURNS

Ordering & Payment

How do I place an order?

Browse the categories and decide which product you would like.Then click the shopping cart button to add it to your cart.When you have added all the products you would like to purchase, View your Cart to adjust the quantities and then go through the Check-Out process.

How do I pay?

Currently, Copia only accepts M-Pesa payment.When you place your order, you will receive a pop up message on your phone with the amount of your Copia order.All you need to do is put in your PIN and the payment happens automatically to our till.There are no charges.Please make sure you have your phone ready and enough M-Pesa funds before you place your order.

Why does Copia only offer M-Pesa payment?

We wanted to offer you the ability to shop online for your family and friends as soon as possible.So we have launched with only one payment method.We will soon be adding more.

Why do I need to pay upfront?

As your order will be delivered to another person who will not be paying, it is necessary to get upfront payment to confirm that the order is a real one before we process it.

How is my delivery guaranteed?
Copia operates a money back guarantee policy whereby an ordering customer from our online shopping site, will receive a refund on the amount spent in full if any of the below applies:

  1. If a customer order is not delivered within the communicated delivery time by our Customer Care team.
  2. If the items a customer ordered are damaged or not as per their specification.
Do I need an account to shop at Copia?

No – you can shop without an account.You just provide us with your email and phone number at the time of ordering.You do need an account to view your Order History.This is to protect your privacy.

Delivery

Where do you deliver?

We currently deliver to Agents in most of Central and some of Rift Valley.See our delivery areas here. We will be delivering to more areas such as Tharaka Nithi, Meru and Western in the future.

How do you know where my family member or friend lives?

The first time you order for them we call them and confirm their location and connect them with the nearest Agent.

How do I know if there is an Agent near my family member or friend?

If they live in our delivery area, then we probably have an Agent near them. If you would like to confirm before placing your order, then please contact Customer Care on 0709 339000 or using the webchat at the bottom right of this site.

Is there a delivery fee?

Currently, there is no fee for delivery to one of our Agents in our existing delivery area. In the future there will be a charge for home deliveries (as we need to make an extra stop outside of our existing network) and this will be clearly outlined upon check-out.

When will the order arrive at my family/friend's location?

The confirmation you receive will include the expected delivery date for the arrival of your order.This can sometimes change due to stock situations or if it takes a while to contact your family member/friend.Typically orders are delivered within 2-4 days.

Returns

How do I cancel my order?

Please contact Customer Care at 0709 339000 or by the webchat at the bottom right of this site.You can also email us at [email protected].

What if my friend/family member wants to return the goods I purchased for them?

Returns can be initiatied within 7 days of delivery.Your family member/friend or yourself should call Customer Care on 0709 339000 or by the webchat at the bottom right of this site.The goods will need to be returned to the Agent for pick-up of the return.The goods must be in the same condition in which they were delivered.

How much time do I have to return an item to Copia?

You must notify us of the need to return an item within 7 days of delivery.

Do I have to return all the products in the order?

No.You can return any item within an order without needing to return the other items.

How do I get a refund if they return an item?

If you need a refund, then Customer Care will contact you and process your refund.You should receive the refund within 2 business days.

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