Browse the categories and decide which product you would like.Then click the shopping cart button to add it to your cart.When you have added all the products you would like to purchase, View your Cart to adjust the quantities and then go through the Check-Out process.
Currently, Copia only accepts M-Pesa payment.When you place your order, you will receive a pop up message on your phone with the amount of your Copia order.All you need to do is put in your PIN and the payment happens automatically to our till.There are no charges.Please make sure you have your phone ready and enough M-Pesa funds before you place your order.
We wanted to offer you the ability to shop online for your family and friends as soon as possible.So we have launched with only one payment method.We will soon be adding more.
As your order will be delivered to another person who will not be paying, it is necessary to get upfront payment to confirm that the order is a real one before we process it.
Copia operates a money back guarantee policy whereby an ordering customer from our online shopping site, will receive a refund on the amount spent in full if any of the below applies:
If a customer order is not delivered within the communicated delivery time by our Customer Care team.
If the items a customer ordered are damaged or not as per their specification.
No – you can shop without an account.You just provide us with your email and phone number at the time of ordering.You do need an account to view your Order History.This is to protect your privacy.
We currently deliver to Agents in most of Central and some of Rift Valley.See our delivery areas here. We will be delivering to more areas such as Tharaka Nithi, Meru and Western in the future.
If they live in our delivery area, then we probably have an Agent near them. If you would like to confirm before placing your order, then please contact Customer Care on 0709 339000 or using the webchat at the bottom right of this site.
Currently, there is no fee for delivery to one of our Agents in our existing delivery area. In the future there will be a charge for home deliveries (as we need to make an extra stop outside of our existing network) and this will be clearly outlined upon check-out.
The confirmation you receive will include the expected delivery date for the arrival of your order.This can sometimes change due to stock situations or if it takes a while to contact your family member/friend.Typically orders are delivered within 2-4 days.
Returns can be initiatied within 7 days of delivery.Your family member/friend or yourself should call Customer Care on 0709 339000 or by the webchat at the bottom right of this site.The goods will need to be returned to the Agent for pick-up of the return.The goods must be in the same condition in which they were delivered.
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Browse the categories and decide which product you would like.Then click the shopping cart button to add it to your cart.When you have added all the products you would like to purchase, View your Cart to adjust the quantities and then go through the Check-Out process.
Currently, Copia only accepts M-Pesa payment.When you place your order, you will receive a pop up message on your phone with the amount of your Copia order.All you need to do is put in your PIN and the payment happens automatically to our till.There are no charges.Please make sure you have your phone ready and enough M-Pesa funds before you place your order.
We wanted to offer you the ability to shop online for your family and friends as soon as possible.So we have launched with only one payment method.We will soon be adding more.
As your order will be delivered to another person who will not be paying, it is necessary to get upfront payment to confirm that the order is a real one before we process it.
Copia operates a money back guarantee policy whereby an ordering customer from our online shopping site, will receive a refund on the amount spent in full if any of the below applies:
If a customer order is not delivered within the communicated delivery time by our Customer Care team.
If the items a customer ordered are damaged or not as per their specification.
No – you can shop without an account.You just provide us with your email and phone number at the time of ordering.You do need an account to view your Order History.This is to protect your privacy.
We currently deliver to Agents in most of Central and some of Rift Valley.See our delivery areas here. We will be delivering to more areas such as Tharaka Nithi, Meru and Western in the future.
If they live in our delivery area, then we probably have an Agent near them. If you would like to confirm before placing your order, then please contact Customer Care on 0709 339000 or using the webchat at the bottom right of this site.
Currently, there is no fee for delivery to one of our Agents in our existing delivery area. In the future there will be a charge for home deliveries (as we need to make an extra stop outside of our existing network) and this will be clearly outlined upon check-out.
The confirmation you receive will include the expected delivery date for the arrival of your order.This can sometimes change due to stock situations or if it takes a while to contact your family member/friend.Typically orders are delivered within 2-4 days.
Returns can be initiatied within 7 days of delivery.Your family member/friend or yourself should call Customer Care on 0709 339000 or by the webchat at the bottom right of this site.The goods will need to be returned to the Agent for pick-up of the return.The goods must be in the same condition in which they were delivered.